Please note: due to a high volume of orders we are currently experiencing a 5 day delay to ship orders out.
Pre-orders
Pre-orders placed between 21 April–12 May began shipping from Wednesday 13 May. We'll send you an email confirmation with a tracking number once shipped. Please note, we anticipate these orders will be completed by Saturday 30 May.
If you have any questions, please contact us.
COVID-19 impacts
We are still shipping out every business day. However, please note changes in the way our parcels are delivered:
- All deliveries will now be considered "authority to leave" if you are not home. The drivers will ring the doorbell but apply a distance of approximately 2m from the front door and not request a physical signature.
- In the case the parcel cannot be left in a safe place in either situation, the parcel will be taken to a respective collection point (depot, Post Office, 7/11, etc) for you to collect.
- If you do not collect your parcel, Australia Post will mark the parcel as "return to sender".
- Australia Post and Couriers Please will be taking photographs of all parcels delivered in the above way.
An estimate of current delivery times:
- Sydney Metro - 4-10 business days
- NSW - 7-14 business days
- Melb Metro - 7-14 business days
- VIC-Regional, QLD, SA, WA, TAS, NT – 14-28 business days
- International – 14-28 business days
All customer service centres are either working remotely or only available via email. We apologise for any inconvenience, but hope that you can appreciate the circumstances that we are all facing currently.
Australia
Domestic parcels are sent via courier service (Couriers Please) or Australia Post for a $10 flat rate on standard shipping*.
Shipping typically takes between 1 and 4 business days.
Please note: signature on delivery is required. If you enter Authority to Leave in the notes during checkout, we will not take responsibility for lost or stolen parcels.
We offer FREE shipping on domestic orders over $100*. The discount is available at checkout.
* Excluding wholesale customers
International
International parcels are shipped either Couriers Please or Australia Post. Shipping typically takes between 5-7 business days for international destinations.
We offer flat rate shipping* to the following destinations:
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New Zealand: AUD$25
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Asia: AUD$50
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Europe, UK, North America: AUD$60
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Rest of the world: AUD$70
More info
